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Doctors

GO2 DOCTORS

GO2 is proud of our collaborative ‘one stop shop’ approach to your health. Our AGPAL accredited medical practice works closely with your other GO2 practitioners as needed. Our growing team of friendly GPs are available to provide a range of services to our patients, and our new state of the art clinic offers a warm and inviting environment.

Please note that GO2 is a private billing clinic.

Apart from family general practice our special interests include sports medicine, lifestyle and preventative medicine, mental health, men’s and women’s health, weight management, chronic disease management, travel advice, CASA aviation medicals, skin cancer checks and excisions. We also work with a range of in-house and local medical specialists to enhance your overall health and wellbeing. All of our GPs have their own special interests.

GO2 Veterans: Due to our location close to Enoggera army barracks the doctors and nurses at GO2 have a strong focus on ex-military / DVA patients and their families. We are all ‘DVA friendly’ and we aim to ‘wrap up’ our veterans and families to help improve their physical and mental health.

Our awesome practice nurses are integral to our care process, and will become deeply involved in your medical journey as appropriate.

 

At this stage we do not have GPs available on the weekends.

 

Fees

GO2 Doctors is a private billing practice, and fees are at the discretion of the doctor (who are all contractors). Providing high quality health care is expensive, and the government Medicare rebate for bulk billing does not allow us to provide you with optimal care. Due to the complexity of most of our patients, we offer longer standard consults.

Standard 20 min consultation fee is $125.00 (your cost: $49.25)

Short 10-15 min consultation fee is $80 (your cost: $41.25)
      (scripts / referrals / abnormal results)

DVA patients are bulk billed if the consult is for an accepted condition (or Gold Card), as are children under 16 yrs. There is a gap fee of $15 for pension and health care card holders.

 

Services that involve wound dressings (such as skin excisions) may attract a non - rebatable procedure fee, to cover the cost of consumables. Audiology / ECG / Spirometry all have extra fees.
 

Our Skin Cancer GPs also have different fees for some of their procedures, especially when complex.

Our policy is that payments are to be made on the day of consultation. Accepted payment methods include credit card, EFTPOS and cash. We can process your Medicare rebate electronically. A full list of fees is available at reception.

Please discuss with reception as needed.

 

In-house Specialists

We have a number of specialists who consult from our facility. Generally booking are made per your referral and not through GO2 Reception, as they bring their own receptionist / laptops etc.

 

Pain specialist | Colorectal surgeon | General surgeon | Bariatric surgeon | Breast & Endocrine surgeon | Gynaecologist | Gastroenterologist (+ Liver Fibroscan) | Orthopaedic surgeon

Telehealth

The COVID-19 crisis has fast tracked the implementation of telehealth. Whilst convenient, there are some drawbacks to the delivery, as we do prefer face to face consults. Due to changes in billing of telehealth, telephone consults are a maximum of 10 minutes, and only one issue can be covered in that time. Longer appointments will need to be conducted by video (using the HealthDirect platform). An SMS will sent with the link to the HealthDirect website. You just need to sign in on your phone or webcam enabled device and wait for your doctor to connect (it’s a virtual waiting room). Ideally, telehealth is only used for repeat referrals / routine scripts. Also, we must have seen you in person in the past 12 months for medicare rebates to apply – therefore telehealth can’t be used for new patients. Scripts done via telehealth appts must be using the eScripts platform.

Results

It is our policy that results are not given over the phone (unless of an urgent nature), as it is not best medical practice. We do not believe in enforcing a follow-up visit for ‘normal’ results.  Results of pathology and imaging are downloaded to the GP who reviews and marks off those that need recall. They are all filed in your electronic patient record. Our Practice nurse will recall patients to discuss abnormal results (many are non-urgent in nature). This is usually done through our HotDocs booking platform. You will receive an SMS message to make an appt. Otherwise, you are welcome to discuss any of your results at your next consult. Please contact Reception if you wish to see if your results have been received.

Repeat scripts

We are unable to provide scripts without a short 10 min consult. Repeat scripts will not be provided for antibiotics and narcotic/strong analgesia without a consult. Opiate and benzodiazepines repeats should also be with your primary GP. Please let Reception know what you require.

Medical certificates and Specialist referrals

By law, a medical certificate may only be given on the day of consult and not backdated.  Specialist referrals (including renewals) require a consult, and are not able to be backdated by law. We are unable to track when these expire (use your phone as a reminder if needed).

COVID-19 vaccination clinic

We operate both AstraZenica and Pfizer clinics several times a week. Due to the extra administrative burden and multi-use vials we only offer set times for the vaccinations. Please contact reception to book in. Our GPs are also able to provide COVID-19 vaccination advice (separate consult).

eScripts

We now offer eScripts which reduces paper use and facilitates telehealth (ie we don’t have to fax and post scripts which then get lost etc). The majority of pharmacies accept them – it is our preference that eScripts are used where possible. An SMS token will be sent to your phone (one per medication). There is a link which brings up a QR code. Show this to the pharmacist and voila!

Opiate / benzodiazepine scripts

Our doctors will not prescribe these on the first consult (ie new patient). This also includes telehealth consults for repeat scripts with someone other than your usual GP, and they have not met you before. Please do not ‘put them on the spot’.

 

As opiate scripts (including tramadol and panadiene forte) can only be provided for a month at a time, please ensure you have ongoing appts booked with your primary GP.

 

The QLD Health QScripts live monitoring system for opiates and benzos is now active, and can track ‘doctor shopping’.

Pathology

QML Pathology are co-located within our facility and are able to facilitate your pathology needs. They are open from 0700 – 1200, Monday to Friday at this stage.

In-house tests

Our practice nurses can provide ECGs (heart tracing), spirometry (lung function), audiology (hearing), childhood and adult vaccinations, various injections such as testosterone / B12 and wound care. Some services have fees attached.

Phone calls and emails

Phone calls can be disruptive to the patient consult – generally our receptionists will take your call and leave a message with our doctor. They will endeavour to call you back promptly if it is of an urgent nature, however return calls may not be made until later in the day. Please be aware that our GPs are very busy and making an appointment to discuss your concerns is preferable to emails asking for something. We are unable to bill for our time without a consult.

Home visits / After hours doctor

Our doctors are able to facilitate a home visit for those that are too ill or otherwise unable to come to the practice. Please be aware that home visits can be quite disruptive to the doctor’s day, and are often performed during lunch breaks et al. Due to time constraints we have a 5km limit. Please contact reception to discuss your needs. Home visits are up to the discretion of the doctor.  Don’t forget the after-hours doctor service during times we are closed. 13SICK – National Home Doctor (137425).

Cancellation policy

Our GPs are very busy and often have long wait times. Our cancellation or ‘no show’ fee is the 100% of the standard booked consultation fee if we do not receive notice of your cancellation. We need 8 hours notice if you wish to cancel an appointment. This enables us to reschedule the appt for other patients. Please call us if you are stuck in traffic etc. For those under DVA, we are unable to bill DVA if you fail to turn up for your appointment without notice – our cancellation policy will apply. Please be considerate of others who may have been able to take your appointment.

Reminders and Practice information

GO2 is committed to preventative care and we may issue you with reminder notices or practice information from time to time. Please advise the staff if you do not wish to participate in this program.

Abusive Behaviour & Complaints

We have a Zero Tolerance policy for abusive behaviour. We understand you might be having a bad day but our staff are here to help you, and will do their best. If you are seen to be abusive or threatening, you will be asked to leave or Police will be called.

 

GO2 acknowledges that patient complaints are an important source of customer feedback. Under the Health Services Act 1987 people with complaints should try to resolve them directly with the GO2 Practice Manager. If a satisfactory outcome is not achieved then complaint can be directed to the Health Services Commissioner for action by calling 03 8601 5200.

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